Britannia Sandersteads Reviews
We are a family run removals and storage firm based at Godstone in Surrey, and we would rather let our customers speak for us than make claims about ourselves. We hold 4.6 stars from 151 Google reviews, and Referenceline records 9.3 out of 10 from 453 reviews since 2014, with a 97% recommendation rate. Below is what customers across Surrey and South London say about their moves with us.
01883 741000
info@sandersteads.com
Why our review scores matter
Reviews measure two things: whether the job was done properly and whether the customer felt looked after. Our scores on Google and Referenceline come from real moves in and out of Surrey, South London and Kent, gathered over years and hundreds of jobs. The Almandras family still runs the business from our depot at Quarry Logistics Complex, Godstone, and the crew you meet on move day is directly employed, uniformed, and trained to the same standard on every job. No agency workers, and no subcontracting on the day.
Platform
Score
Reviews
Verified
4.6 stars
151 reviews
August 2026
Referenceline
9.3 out of 10
453 reviews
since 2014
Referenceline recommended
97%
453 reviews
since 2014
Don't Take Our Word for It
Read our reviews directly
We would rather you read the reviews on the platforms themselves than a selection we have chosen. The unfiltered record is the one that counts.
Read our Google reviews on our verified profile for the Godstone depot.
Read our Referenceline record for the full 453 review history and recommendation rate going back to 2014.
The standards behind every review
Every review on our profile was written by a customer whose move ran under the same standards. We are full members of the British Association of Removers (BAR), listed and verified on the BAR Check-a-Mover directory at bar.co.uk. BAR membership means audited compliance with training, insurance and equipment standards, and it gives customers a clear route if something goes wrong: the BAR’s independent Alternative Dispute Resolution scheme is open to any customer who cannot resolve a matter with us directly. That is one of the practical differences between a BAR member and a company that is not.
Behind the reviews sits the same service on every job: house removals and office moves, professional packing, and containerised storage at our own Godstone depot. You can see every area we cover on our locations hub.
Where can I read Britannia Sandersteads reviews?
The two platforms with verified, current reviews are our Google Business Profile, where we hold 4.6 stars from 151 reviews, and our Referenceline profile, which records 9.3 out of 10 from 453 reviews since 2014 with a 97% recommendation rate. Both are linked in the section above.
Are the Referenceline reviews for Sandersteads specifically or for Britannia as a whole?
The Referenceline profile is specific to Britannia Sandersteads at the Godstone depot. Reviews are submitted by customers who booked directly with us, not by customers of other Britannia branches, so the 453 reviews and the 9.3 score reflect our own operation since 2014.
How do you handle a complaint?
If something goes wrong, we want to hear about it directly first. Contact us at info@sandersteads.com or call 01883 741000. If we cannot resolve the matter together, our BAR membership gives you access to the BAR’s independent Alternative Dispute Resolution scheme, with details on the BAR website at bar.co.uk. We do not steer customers away from escalation routes.
Does the Google rating cover all types of moves?
Yes. Our Google profile covers house removals, office moves, storage and international moves, all handled from our Godstone depot. Google prompts reviewers after the move rather than us choosing who is asked, so the sample reflects the full range of work we do across Surrey, South London and Kent.
Britannia Sandersteads reviews, FAQs
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01883 741000
info@sandersteads.com
Mon-Fri 7:30am – 5:30pm