Privacy Policy

Last updated: 2 June 2026

This privacy policy explains how Britannia Sandersteads collects, uses, shares and protects your personal information when you contact us, request a quote, use our removals, storage or shipping services, or visit this website. It also sets out your rights under UK data protection law.

1. Who we are

This website is operated by Sanderstead Removals Limited, trading as Britannia Sandersteads (“we”, “us”, “our”). We are the data controller responsible for your personal information.

• Registered company: Sanderstead Removals Limited, registered in England, company number 1769940
• VAT number: GB 218 8737 32
• Registered/trading address: Quarry Logistics Complex, Quarry Road, Godstone, Surrey, RH9 8DQ
• ICO data protection registration: Z7888994

We are a member of the Britannia Movers International network. Each network member is an independent business; we remain the controller of the information you provide to us.

2. How to contact us

If you have any questions about this policy or about how we handle your personal information, you can reach us at:

• Email: info@sandersteads.com
• Phone: 0808 175 3032 (freephone) or 01883 74 1000 (local)
• Post: Data Protection, Britannia Sandersteads, Quarry Logistics Complex, Quarry Road, Godstone, Surrey, RH9 8DQ

3. The information we collect

Depending on how you interact with us, we may collect:

• Contact details – name, email address, telephone number, and your current and destination addresses.
• Move details – property type and size, inventory of items, moving dates, access information, and any special requirements you tell us about.
• Service and account information – quotes, bookings, surveys, correspondence, and storage account details.
• Payment information – billing details and payment records. Card payments are processed by our payment providers; we do not store full card numbers.
• International move information – where you are moving abroad, we may need additional details required for customs and shipping documentation.
• Website and technical data – IP address, browser type, pages visited and similar information collected through cookies and analytics (see section 10).
• CCTV – our Godstone depot and storage facility are monitored by CCTV for security; images of people on site may be recorded.

You can browse this website without giving us personal information. We only collect the details above when you choose to provide them, or where they are automatically collected through cookies.

4. How we collect your information

We collect information directly from you when you fill in a form on our website, request a quote or video survey, call or email us, book a move or storage, or visit our premises. We also collect technical information automatically when you use our website, and occasionally receive enquiries passed to us through the Britannia Movers International network.

5. How we use your information and our lawful bases

Under UK GDPR we must have a lawful basis for using your personal information. We rely on the following:

• To provide a quote and carry out your move, storage or shipping – performance of a contract (or taking steps at your request before entering into a contract).
• To respond to enquiries and provide customer support – legitimate interests (responding to people who contact us) or steps prior to a contract.
• To handle international shipments and customs – performance of a contract and compliance with a legal obligation.
• To take payment and keep accounting and tax records – performance of a contract and legal obligation.
• To operate CCTV and protect our premises, vehicles and stored goods – legitimate interests (security and crime prevention).
• To send marketing (where relevant) – consent, or legitimate interests for existing customers about similar services. You can opt out at any time.
• To improve and secure our website – legitimate interests and, for non-essential cookies, consent.

6. Marketing

We will only send you marketing communications where you have agreed to receive them, or where you are an existing customer and we are contacting you about similar services. You can ask us to stop at any time by emailing info@sandersteads.com or using the unsubscribe link in our emails.

7. Who we share your information with

We do not sell or rent your personal information. We may share it with:

• Britannia Movers International network members and agents – where they assist with part of your move, storage or destination services.
• Approved subcontractors and partners – such as shipping lines, freight forwarders, overseas destination agents and specialist handlers, where needed to complete your move.
• Customs authorities and port/border agencies – where required for international shipments.
• Service providers – including our IT, hosting, payment, accounting and email/marketing providers, who process information on our behalf under contract.
• Professional advisers, insurers and authorities – where necessary to manage claims, comply with the law, or protect our rights.

Where third parties process information on our behalf, we put appropriate contracts in place requiring them to keep it secure and use it only for the purposes we specify.

8. How long we keep your information

We keep personal information only for as long as necessary. As a general guide:

• Customer and contract records: up to 6 years after your move or the end of our relationship, to meet accounting, tax and legal requirements.
• Quotes and enquiries that do not lead to a booking: normally up to 12 months.
• CCTV footage: normally around 30 days, unless retained for a specific incident.
• Marketing preferences: until you opt out or ask us to delete your details.

When information is no longer needed, we securely delete or anonymise it.

9. International transfers

If you are moving abroad, or where our service providers or network agents are based outside the UK, your information may be transferred to and processed in other countries. Where we transfer personal information outside the UK, we take steps to ensure it is protected by an adequate level of protection — for example through UK adequacy regulations or standard contractual clauses (the International Data Transfer Agreement or equivalent safeguards).

10. How we protect your information

We use appropriate technical and organisational measures to keep your information secure and to guard against unauthorised access, alteration, disclosure or destruction. These include access controls, secure systems and staff awareness. No transmission over the internet can be guaranteed to be completely secure, but we take all reasonable steps to protect your data.

11. Cookies and website analytics

Our website uses cookies to make the site work, to understand how visitors use it, and to improve performance. Some cookies are essential; others (such as analytics and marketing cookies) are only set with your consent. You can manage your preferences through our cookie banner and your browser settings. For full details, please see our Cookie Policy.

12. Your rights

Under UK data protection law you have the right to:

• Be informed about how we use your information (this policy).
• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your information in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Request portability of information you provided to us.
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details in section 2. We will respond within one month. There is normally no charge.

13. Links to other websites

Our website may contain links to other sites (for example Britannia Movers International, Britannia Hoist Hire and Simply Shredding). This policy does not apply to those sites, and we are not responsible for their privacy practices. Please review the privacy policy of any website you visit.

14. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back periodically.

15. How to complain

If you have a concern about how we handle your personal information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF